Phone

WhatsApp: 08185776521
Call line: 07087107972

Address

20 CC Nwuche Street, TradeMoore Estate, Lugbe Abuja

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Why order from SANDYSCONFECTIONERY?

Sandysconfectionery is all about balancing indulgence with well-being. We offer a delightful selection of fresh cakes, pastries, and healthy options to satisfy every craving. From classic banana breads to Greek yogurt, parfaits, healthy drinks, we have something to make everyone smile.
We can deliver 7 days a week and only need 24-hours notice on most products.
We accommodate most dietary requirements and our friendly customer service team is always on-hand to help!

Why order QuickMix n Munch puff puff/pancake?

QuickMix n Munch is a brand birthed from Sandysconfectionery. We had a need from our clients, who wants to make and eat puff puff/ pancakes anytime, but don’t know how to.
So we decided to solve that problem by creating this brand. All they need to do is get a pack, mix and fry.. Everything is measured, and well packed, you get to make puff puff/pancake like a pro .
It comes in 5different flavors, taste is amazing and you’ll be glad you got a pack.

Where are you located?

Sandysconfectionery is located in Abuja, but we do not have a physical shop front (yet). we've curated a list of cakes and other products on our online store.

How do you ensure quality?

We bake with the finest and quality ingredients, we ensure to sort the best and quality ingredients from our suppliers. All cakes are freshly baked when ordered.
We set high standards for each of our products, ensuring that our bakers follow strict guidelines for every cake/product we list.

How can I place an order?

You can order on our website or you send us a DM directly.
Choose from one of our (you can put the link of the catalog) via our online shop. Browse, select your cake/product , personalise with add-ons / message, and make your payment online. These cakes require 48-hour notice unless specified otherwise.
We may on occasion be able to fulfil orders within 24 hours. Please call 07087107972 to check availability before placing your order.
If you are looking for something Bespoke or not available on our shop, please send a DM to WhatsApp number (you can put the link that Will directly them to my WhatsApp ).. You will receive a response within a few hours with price quotes, ideas . You can then proceed to make the payment online and your order will be confirmed!

How much notice do I need to give to place an order?

We accept 48hrs to 72hrs preorder on bespoke cakes,pastries and other products.
But for our ready to go cakes, 24hrs preorder.

Where do you deliver?

We currently deliver to anywhere in Abuja and Nigeria
Also our QuickMix n Munch products can be delivered to anywhere in Nigeria and outside Nigeria.

What happens if I need to amend my order?

No problem, send us a DM on WhatsApp within the first 24hrs of order. Please note, we will do our best to ensure your changes are met but we cannot guarantee amendments to your initial order if it exceeds the first 24hrs.
Also depending on the amendment, there may be a cost implication, in which case the amendment is confirmed upon receipt of the relevant supplementary payment. 

What do I do if my order is late or doesn’t arrive?

We’re really sorry about that, but you can quickly send a message to our customer service 08185776521 to quickly sort it out.
Alternatively, you can call 07087107972.

How does delivery work?

We work with delivery companies that helps us deliver our products to our clients, and you pay delivery fee directly to them after delivery (if you’re within Abuja).
But if you’re outside Abuja, we’ll confirm the delivery fee( cause it’s not stable most times),you make payment. Then we send out your package and contact of the delivery company.

What is the best way to store my cake / QuickMix n Munch products ?


We recommend you enjoy all cakes and desserts within 48 hours of purchase. If you are planning to eat your cake on the day of delivery, keep it in a cool, dry place. If you are serving your cake the next day, keep it refrigerated but for best results remember to give it at least two hours to come down to room temperature before serving.

Also our QuickMix n Munch Puff puff/Pancake can stay up to 1month. Keep it in a cool and dry place.

How do I pay?

All payments are made online using our payment provider PayStack . We do not take cash on delivery. All major credit and debit cards are accepted.
You can also choose to pay by bank transfer.

Do I need to make full payment upfront for my orders?

Orders to be delivered within 24hrs /48hrs should be paid in full.
Orders to be delivered in 2 to 4weeks time, 70% payment should be made, and payment should be completed a week before delivery.

Orders on our QuickMix n Munch products should be paid in full.

I am having trouble completing payment. What do I do?

Please send a Message to our customer service at 08185776521 with your order details . Alternatively, call us on 07087107972. Our opening hours are 10am – 6pm (Mon-Fri) and 10am - 4pm (Sat)

How do I leave feedback for an order?

We always like to hear from our customers. Please send a message to 08185776521 with your feedback.

INFORMATION ABOUT US

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